Disclaimer: My work on this project is protected under NDA.
Restaurant Controls Internship
Created a task and award management system for parents to manage their children’s chore progress.
ROLE
User Experience (UX) Designer,
Business Analyst Liaison
TIMELINE
June 2021 to August 2021
TEAM
1 Product Owners, 2 Designers, 1 Project Manager, 1 Business Analyst, 1 Marketing Representative
SKILLS
Comparative Analysis, Competitive Analysis, Cross-team Collaboration, Figma, Interview Script Writing, Prototyping, User Interviews, User Testing, Wireframing
To get started, I defined the problem statement.
UNDERSTANDING THE PROBLEM
I worked as a Business Analyst intern at the Chick-fil-A Support Center during the summer of 2020. My position was on the Enterprise Menu Management Team within the Digital Technology Transformation (DTT) department and Customer Technology Solutions (CTS) sub-department where I conducted the human-centered design process to determine if the proposed “people problem” was a true issue faced by Franchisees, and if so, create MVP design solutions for the issue.
💭 How might we help Chick-fil-A Franchise Owners manage restaurant controls?
EXECUTING THE DESIGN
My Process
I first confirmed the proposed problem statement by conducting user interviews with Franchise Owners to understand their high priority pain points. Led by qualitative interview insights, I explored possible solutions. I refined ideas through multiple rounds of user testing, and handed-off the final prototype to the internal team.
My Takeaways
👂 Listen to unspoken words
Words that interviewees do not say, such as facial expressions, body language, and tone can reveal hidden pain points.
⏱️ “No” or “Later” is okay
Prioritize the most crucial, impactful, and central solution first. If more resources are allocated, incorporate additional solutions at a later time.
👁️ Scope out the competitors
Identifying what is working and what is not working for competitors’ solutions of the problem being solved can help guide design thinking and explorations.
🗣️ Communicate early & often
Begin involving relevant stakeholders early in the process. In discussions, invite and incorporate ideas, constructive feedback, and insights.